1. About Our Privacy Policy

We hereby describe our policy regarding the handling of personal information (hereinafter referred to as "this Policy"). Our company complies with the Act on the Protection of Personal Information, the relevant guidelines, and all other applicable laws and regulations concerning the personal information we obtain.

2. Management of Personal Information

Our company implements appropriate organizational, physical, personnel, and technical measures for the protection of personal information. We will take all necessary and appropriate steps to prevent leakage, loss, or damage to any personal information we handle, ensuring its secure management.

3. Compliance Matters Regarding the Acquisition of Personal Information

(1) Acquisition of Personal Information

Our company may acquire personal information relating to users (hereinafter "Users") or advertisers (hereinafter "Advertisers") from visitors of this site (hereinafter "this Site") to the extent necessary for operating the Site.

(2) Purpose of Use of Personal Information

Except as required by law or with the individual’s consent, we will not use the personal information acquired beyond what is necessary to achieve the purposes specified below.

• Operation, maintenance, and management of the Site
• Provision and introduction of services through the Site
• Surveys to improve the quality of the Site

(3) Provision of Personal Information, etc.

Except as required by law, our company will not provide the personal information obtained (with the individual’s consent) to any third party without the individual’s prior approval. Furthermore, requests for disclosure, correction, addition, deletion, or notification regarding the purpose of use of personal information will be handled in accordance with the law, and we will respond appropriately to any inquiries or feedback.

4. Changes to the Purpose of Use of Personal Information

We will not change the purposes of use specified in the previous section, except when we have obtained prior consent from the individual. However, if a change is made within a scope reasonably considered to be significantly related to the original purposes—and such new purposes are announced in advance—this restriction does not apply.

5. Provision of Personal Information to Third Parties

Should we outsource all or part of the handling of personal information to a third party, we will thoroughly evaluate their qualifications and provide the necessary and appropriate supervision to ensure that the entrusted personal information is securely managed.

6. Disposal of Personal Information

When personal information is no longer necessary for the purposes for which it was collected, we will erase or dispose of it. Such erasure or disposal will be carried out by methods that are necessary and appropriate to prevent the risk of external leakage, and only to the extent required for our business operations.

7. About the Access Analysis Tool Used on this Site

This site uses Google’s access analysis tool, Google Analytics.
Google Analytics uses cookies to collect traffic data.
This traffic data is collected anonymously and does not identify individuals.
You can disable this data collection by disabling cookies in your browser settings.
For more details regarding these terms, please see here.

8. Review of this Policy

This site will review and update the contents of this Policy as necessary. The latest revised version of this Policy will always be posted on this page. The contents of this Policy may be changed without prior notice to users.

9. Contact Information for Inquiries Regarding this Policy

We have established the following contact point for inquiries regarding the handling of personal information.

【HEROS Inc.】
Postal Code 600-8821
1-1 Kosakacho, Shimogyo-ku, Kyoto, Kyoto Prefecture
TEL: 075-600-2862

1. Cancellation Period

If you cancel more than one week prior to your reservation date, you will receive a 100% refund.
After this period, refunds cannot be provided.

2. Cancellation Fee

A 100% cancellation fee will be charged if the cancellation is made after the specified period.

3. Refunds

A 100% refund is possible if you cancel within the cancellation period.

1. About Reservations

Reservations can be cancelled within 25 days from the reservation completion date and up to 10 days before the scheduled date of the experience plan.
If you cancel within this period, 100% of the amount will be refunded.
Please note that cancellations made outside of this period are not eligible for a refund.

2. Payment Methods

Payments can be made via credit card or bank transfer.
Accepted credit cards include:
VISA, MasterCard, American Express, JCB, Diners Club

3. Receipts

Please indicate "Receipt required" in the inquiry form.
Receipts will be issued at the store on the day (subject to digital conversion).

4. Emails

You will receive an email upon reservation completion, so please check your inbox.

5. Important Notes

Please be punctual on the day.
If you are delayed due to personal circumstances, we cannot be held responsible.
Bento boxes are generally intended to be consumed on-site.

Business Information

Business Name

HEROS Inc.

Address

1-1 Kosakacho, Shimogyo-ku, Kyoto, Kyoto Prefecture

Responsible Manager

Akihiro Sakai

Telephone Number

075-200-8726

Business Hours

12:00 – 17:00 (Monday, Tuesday)